Customer Onboarding
October 23, 2018 | By Kofax
Think Differently: Unlocking the Value of AI and RPA in Banking
Welcome to the second blog in our series: Kofax Conversations – Thought Leaders Talk “What’s Next” in Digital Banking. Throughout our series, we are featuring exclusive interviews with industry experts to help create a snapshot of where banks are on the digital continuum, where they’re going and the steps they’re taking to get there.
May 22, 2018 | By Ryan Bazler
Information Capture for Digital Transformation
In the previous blog, we discovered there are two sides of the information capture coin: capture of documents/emails (Cognitive Document Automation) and capture of electronic data (Robotic Process Automation). But information capture doesn’t exist in a vacuum; it needs a broader business process that orchestrates the document and data capture tasks and ultimately fulfills the customer request.
May 07, 2018 | By Brian Hettinger
The Secret Sauce: How to Engage Banking Customers and Ensure Compliance
It’s no secret that manual processes make it hard to keep up with changing compliance regulations and customer demands for fast, frictionless onboarding. New regulations are seemingly added every day—from Customer Due Diligence (CDD), including Know Your Customer (KYC) and Anti-Money Laundering (AML) checks, to newer General Data Protection Regulation (GDPR) and Financial Crimes Enforcement Network (FinCEN) regulations (just to name a few).
February 13, 2018 | By Ryan Bazler
Information Capture for Better Visibility
In the last blog, I presented an overview of the five ways information capture will revolutionize your document and data processing. Let’s take a closer look at the first way now: automation through centralized, high-volume capture, also commonly referred to as batch capture.
December 12, 2017 | By Brian Hettinger, Senior Product Marketing Director, Mobile
Does Your Bank Have Abandonment Issues?
Today’s digitally savvy consumers are unlikely to have the patience to visit a branch, enter the same information repeatedly when switching between channels, or wait days for a loan or application approval. And the truth of the matter is, they don’t have to. Your competitors will be happy to take a frustrated customer off your hands.
November 13, 2017 | By Kofax
Artificial Intelligence: A Natural Fit for Customer Onboarding
Would it surprise you to learn that non-human intelligence can make your onboarding processes more “human”?