/blog/robots-can-automate-labor-intensive-financial-processes

How Robots Can Automate Your Most Labor-Intensive Financial Processes

In a recent video interview, Forrester’s Craig Le Clair, VP and Principal Analyst for Robotic Process Automation (RPA), noted that the majority of investment he sees going into robotic process automation is in the area of shared operations like finance and accounting.

/blog/digital-transformation-paperless-just-beginning

Digital Transformation: Paperless is Just the Beginning

Digital transformation. The vast majority of your customers probably don’t give much thought to the term. But they do expect to engage with your organization in a new, digitized way because of mobile technology, the Internet and, often, simply because they are comparing the experience you offer to that of popular social, commercial and entertainment platforms.

/blog/not-scary-successfully-implement-rpa

It’s Not Scary: How to Successfully Implement RPA

Is your organization haunted by manual processes, siloed departments and legacy systems?

/blog/mind-gap-connecting-front-middle-back-offices-banking

Mind the Gap: Connecting Front, Middle and Back Offices in Banking

Digital transformation is important; on this point, most financial institutions can agree. Yet many of these same institutions are not making enough progress in digitizing their operations to remain competitive with customers while keeping costs in check.

/blog/digital-transformation-customer-onboarding-yet

Digital Transformation of Customer Onboarding: Are We There Yet?

Whether you are a bank, insurance company, government agency or other organisation, you need to make it easier for your customers to engage with you. Especially in high-value customer journeys, such as when customers are onboarding for the first time, you can’t afford to disappoint them during those early moments of engagement with you. If you do, the relationship you spent time developing can quickly sour—or worse, end before it even begins. This is why onboarding is the most critical mile of the journey your customers embark upon with your business.

/blog/digital-transformation-rewriting-the-rules-of-business

Digital Transformation – Rewriting the Rules of Business

As customer expectations move past transactional experiences, towards more personalized engagement like Google and Amazon, your organization will need to make engagement in the age of the customer a key imperative.